Refund policy

We’re all about keeping things fresh and hygienic — which means, unfortunately, we don’t offer returns or refunds at this time.

Because many of our products are skincare and personal care items, we can't accept items back once they’ve left our hands (even if unopened). This helps us make sure every product we send out is 100% untouched and safe.

That said, if your order arrives damaged, faulty, or incorrect, please reach out to us within 3 days of delivery. We’ll happily sort it out for you!

💌 Email us at: shop@imprintandco.co.za
📸 Pro tip: Snap a photo of the issue when you contact us — it helps us help you faster.

Changed your mind? No problem!

You can cancel your order within 6 hours of placing it. After that, there’s a good chance it’s already being packed and sent out.

Drop us an email at shop@imprintandco.co.za with your order number and we’ll help you out.