Terms of service

By using our website or placing an order, you agree to the terms and conditions below. Please read them carefully before shopping with Imprint and co.

Use of this website: You agree not to misuse the site, duplicate our content, or do anything illegal with the information or products provided.

Product information and availability: We do our best to keep product info and stock levels up-to-date, but prices, availability, and descriptions may change without notice.

Placing orders: Once you place an order, you’ll get a confirmation email. If you need to cancel, please contact us within 6 hours — after that, your order may already be processing and we won’t be able to stop it.

We reserve the right to cancel an order if something’s not quite right (like incorrect pricing or stock issues) — we’ll always keep you in the loop if that happens.

Refunds/returns: Due to the nature of our skincare and personal care products, we don’t accept returns or offer refunds — even if the product is unopened. This helps us ensure all our products remain safe, clean, and hygienic for every customer.

That said, if your order arrives damaged, faulty, or not what you ordered, please email us at shop@imprintandco.co.za within 3 days of delivery, and we’ll sort it out.

Limitation of liability: We’re not responsible for delays, damages, or losses caused by courier services, third-party platforms, or incorrect use of our products. Please always follow instructions and patch test new products before use.

Privacy & Your info: We care about your privacy. The personal info you give us (like your name, email, address) is used to process and deliver your order. We’ll never sell or share your info with anyone else. You can view our full Privacy Policy for more details.

These terms are governed by the laws of South Africa.